What type of information do you collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

Information We Collect
 

1. SMS and Phone Call Consent

When you consent to receive SMS messages and phone calls, we may collect:

• Phone Number: To send SMS messages and place calls related to inquiries, services, or updates.

• Name: For personalized communication.

• Preferences: To provide relevant content based on your interests.
   

2. Service and Contact Information

When you contact us or use our services, we may collect:

• Personal Information: Your name, email address, phone number, and payment details.

• Non-Personal Information: Browser type, operating system, IP address, and usage data (via cookies).
   

3. Analytics Data

We may use cookies and similar technologies to track user interactions and gather non-identifiable information to improve our website and services.
 

How We Use Your Information
 

1. Service Delivery and Communication

• Service Fulfillment: To provide and enhance our services, process transactions, and fulfill requests.

• Marketing and Updates: To send you relevant updates, promotions, and content based on your preferences.
   

2. Personalization

• Custom Experiences: Tailoring messages and services to your needs for a better customer experience.
   

3. Compliance

We comply with all applicable laws, ensuring your information is handled responsibly and securely.
 

How We Share Your Information
 

• Third-Party Service Providers: To operate our business effectively, we may share your information with trusted service providers for purposes such as marketing, hosting, and analytics.

• Legal Obligations: We may share information to comply with legal requirements or protect our rights.
   

We do not sell or rent your personal information to third parties.
 

Data Security
 

We use industry-standard security measures to protect your personal information, including encryption and secure storage methods. However, no method of transmission over the internet or electronic storage is completely secure.
 

Your Rights
 

You have the right to:
 

• Access Your Information: Request details about the personal information we hold.

• Correct Information: Request corrections to inaccurate or incomplete data.

• Delete Information: Request the deletion of personal information, subject to legal obligations.

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Cookies
 

We use cookies to enhance user experience on our website. You can adjust your browser settings to refuse cookies, but this may affect website functionality.
 

Opting Out of SMS Communications
 

You may opt out of SMS communications at any time by replying “STOP” to a message or contacting us directly. Opting out will stop all SMS and phone communication unless you opt in again.
 

Changes to This Policy
 

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@fluidmarketingagency.com

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